DRYiCE SX R2.4

This quarterly release note covers releases: 2.2, 2.3 and 2.4

This release contains the following enhancements:

• Specify ordering work item type in Service Portfolio and Catalog Management(SPCM): Provision to define fulfilment request type for a service as either Service Request or Incident Request
• Provide attachments post order submission on Self-Service Portal: Requester now has an option to provide attachments post order submission for reference of support provider
• Role based approval in Fulfilment Module: Role based approval functionality to enable the submitter’s Reporting Manager to provide first level approval for service requests
• Help Text in Provide Information section of Self-Service Portal: Service publishers now have the option to provide help text/ tooltip for questions defined in the Provide Information section
• Multiline textbox Information Type in Service Portfolio and Catalog Management (SPCM): Introduction of Multiline textbox to capture response type. For e.g., Required for capturing delivery address
• Banner based on application property on Self-Service Portal: Consumer Home Page Banner is now based on application property. For e.g. End user portal is named “Service Portal”, while the portal for support providers is called “Support Portal”
• Group visibility in Provide Information section on Self-Service Portal: In the Provide Information page, if there is only one group/ category of questions, the group/category will not appear and will be expanded by default
• Smart Search in Provide Information in Service Portfolio and Catalog Management (SPCM): Introduction of "Smart Search" field type in SPCM. Service provider can specify a user or location search field, under provide information section on Order Now page
• New section to capture requestor details in Self-Service Portal: Introduction of new section on right side of Submit Now page to capture on-behalf and delivery location details. It will also capture cubical number of the user as per details in user profile.
• Configuration based display on Self-Service Portal: Introduction of configuration based display and hide option:
  • Self Service Actions
  • Service Contacts
  • Externally Fulfilled
  • Shipment Based Order
  • Non-Shipment based Order
  • Cancel Request option
  • User Asset Details
• Visibility of character limit in Request Support form under My Services on Self-Service  Portal: In My Services, the “Summary” and “Description” fields in Request Support Form now specifies the allowed character limit
• Visibility of file format in Request Support form on Self-Service Portal: File attachment supported file formats will now be visible for information of users. The allowed file size has also been increased to 20MB
• Configurable Quick View Bar in Self-Service Portal: Home page tabs in quick view bar, like Best Selling, My Favorites made configurable (to be visible or hidden). There is now a  provision to define sequence for the offerings to appear under featured section and option to hide/unhide the complete section
• Warning message while leaving service request page on Self-Service Portal: On the click of 'Continue Shopping' button, a message will appear for the user to either continue with current task or cancel to discard the changes as filled in Provide Information section
• My Teams chat window on the homepage on Self-Service Portal: External chat application link to My Teams configured on home page
• Visibility of service request information provided under My Requests section of Self-Service Portal: My Request page now shows the information provided by the user while placing the request
• Shopping Cart with request count on Self-Service Portal: Shopping Cart icon with a count to specify the number of items available in the cart now appears on top bar of the portal
• Auto assignation of optional components in Fulfilment Module: Auto assignment of tickets can now be configured based on optional components as well
• Warning message while leaving service request page on Self-Service Portal: On the click of the 'Continue Shopping' button, a message will appear for the user to either continue with the current task or cancel to discard the changes as filled in Provide Information section

DRYiCE SX™ accelerates service delivery by seamlessly aggregating catalogs creating single system of engagement.

For product-related inquiries, please reach us at support.dryice.ai@hcl.com