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HCL BigFix AEX

AI-driven employee experience accelerating productivity and innovation

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Struggling with user experience and resource constraints?

Humanize end-user experience with a GenAI-powered digital colleague.

As user expectation continues to rise and become more complex, businesses are challenged by the limitation of available resources. The hurdles to a top-notch user experience include:

  • Low first call resolution​ rate leading to repetitive and sluggish follow-ups
  • Complex self-service systems lacking agility and user-friendliness
  • Linguistic barriers hindering effective communication
  • High operational cost due to resource-intensive 24*7 support
  • Inconsistent and unreliable responses due to a lack of intelligent custom knowledge management capabilities.

HCL BigFix AEX seamlessly blends advanced GenAI capabilities with human-like interactions, to revolutionize end-user experience, increase productivity, and foster innovation for global enterprises.

The AEX Advantage | Pioneering conversational excellence

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Deploy a GenAI-powered digital colleague

AEX leverages GenAI-fueled advanced NLP, enabling users to engage in intuitive natural conversations, resulting in a superior user experience.

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Instant end-user issue resolution

From unaided automation and self-healing of recurrent issues to offering step-by-step guidance, AEX helps customers solve issues efficiently.

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Continuous learning and evolution

AEX continuously evolves and gets smarted through usage and supervised training.

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Cost-effectiveness

By automating tasks that would otherwise require manual intervention, AEX helps reduce operational costs.

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Unlock competitive advantage

Embracing innovative technology like AEX positions the enterprise as a forward-thinking organization, giving it a competitive edge in the market.

The AEX Impact | Expediting resolution at reduced costs

30 %

IMPROVEMENT IN TICKET DEFLECTION

80 %

IMPROVEMENT IN CSAT

3 + Mn

ACTIVE USERS

5000 +

ACTIVE USE CASES

Will your investments yield desired results?

Find out now!

Calculate your savings with AEX ROI calculator Here>>>

The AEX Framework | Your cognitive colleague

AEX is built on a holistic conversation framework and is strengthened by four distinct pillars making it a state-of-art cognitive colleague.

AEX

COGNITIVE CONSOLE

GUI based console to manage, curate, train & maintain HCL BigFix AEX

INTEGRATION ECOSYSTEM

Enterprise Connectors enabling single-click deployment

GLOBAL ADMIN CONSOLE

GUI based console to manage product tenets, billing, channels & requests

OTB CONTENT PACK

Repository of Use cases across business functions and domains

RESOURCES

Whether you are looking for more information on the latest features, stories about our customers, or just brushing up on your knowledge, we have got you covered.

Brochure

AI-driven employee experience

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Case study

HCL BigFix AEX delivers zero IT service experience wait time

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A Finnish industrial machinery company enhanced user experience with HCL BigFix AEX

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HCL BigFix AEX enables superior user experience and customer satisfaction

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Datasheet

HCL BigFix AEX V9 - Data Sheet

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