DRYiCE iAutomate

Enables end-to-end automation for an American Fortune 100 Pharmaceuticals company

DRYiCE iAutomate was deployed by an American Fortune 100 Pharmaceutical company struggling with falling CSAT scores and reduced productivity. The client was also experiencing a high error rate due to the manual resolution of large volumes of incidents and change requests. Absence of a mechanism to predict the nature and volume of the incoming tickets resulted in improper utilization of resources and increase in cost of operations

DRYiCE deployed iAutomate to empower the client to handle complex, repetitive incidents efficiently by building a predictive, automated incident response infrastructure. With this solution in place, the client was able to:

Reduce Mean Time To Resolution by 68%.
Introduce and institutionalize “Zero Touch” incident resolution culture
Free up thousands of hours by capturing and automating those best practices they knew were tried and true and release that enterprise knowledge in reusable runbooks
Demonstrate cost savings

Download the case study to read the complete customer journey.

DOWNLOAD

First Name

Last Name

Organization

I acknowledge that I am not a U.S. Federal Government employee or agency, nor am I submitting information with respect to or on behalf of one.

Why are we asking you this?

I wish to be contacted by a HCL representative over phone

Yes

Phone Number

Would you like to receive case studies, whitepapers, newsletters, announcements, and other relevant updates about products and services, events and webinars from HCL Technologies and DRYiCE Software?

Yes

By providing your contact information and clicking 'submit', you authorize DRYiCE to store your contact details and contact you with information on case studies, whitepapers, events, webinars, newsletters, announcements and other relevant updates.