HCL BigFix AEX

Delivered digital transformation and elevated employee experience for an American multinational corporation

Our client, an American bio-pharmaceutical company with a global presence in over 110 countries, was facing multiple business challenges like an overburdened service desk, lack of automation to resolve trivial issues, and a poor employee experience, which was directly impacting productivity.

We leveraged the capabilities of HCL BigFix AEX to provide a simplified user experience, improve enterprise productivity while reducing operational costs.

Our customer experienced significant results with AEX, such as:

Improvement in Mean Time to Resolve by ~36%
Reduction of ~26 FTE in end-user operations
Auto-resolution of ~22% issues
Saving ~48 man-years of service desk effort over 3 years

Download the case study to read the complete customer journey.

DOWNLOAD

First Name

Last Name

Organization

I acknowledge that I am not a U.S. Federal Government employee or agency, nor am I submitting information with respect to or on behalf of one.

Why are we asking you this?

I wish to be contacted by a HCL representative over phone

Yes

Phone Number

Would you like to receive case studies, whitepapers, newsletters, announcements, and other relevant updates about products and services, events and webinars from HCL Technologies and DRYiCE Software?

Yes

By providing your contact information and clicking 'submit', you authorize DRYiCE to store your contact details and contact you with information on case studies, whitepapers, events, webinars, newsletters, announcements and other relevant updates.