HCL BigFix AEX™ Digital Workplace Solution

Unlock business growth by elevating Employee Experience

In a digital world with increasing transparency and the growing influence of millennials, Employee Experience has become more important than ever before as modern day employees expect a productive, engaging, and seamless work experience.

As more and more enterprises make their way towards a multi-experience strategy to outperform competitors, retain talent and be ready for business disruptions, the need for a digital workplace solution like HCL BigFix AEX that bridges the growing IT and Employee divide looms large.

What makes AEX the ideal Digital Workplace solution?

HCL BigFix AEX is an end-to-end digital workplace solution that transforms employee experience and fosters productivity while optimizing costs through AI, automation, and self-help capabilities. With AEX, enterprises can build positive digital employee experience that improves job satisfaction, retention, and bottom line.

01

END-POINT REMEDIATION

Pro-active monitoring and automated remediation

02

ENTERPRISE DIGITAL MARKETPLACE

Pre-configured IT and business services catalog

03

END-POINT MONITORING AND REPORTING

End-user experience insights

04

AI-ENABLED COGNITIVE VIRTUAL ASSISTANT

AI and omni-channel support for superior end-user experience

05

Live Chat

Seamlessly loop in service desk agents for critical queries and escalations

06

Password Reset

Empowers employees to manage their account access

The AEX Advantage | Delighting employees and improving workplace productivity

HCL BigFix AEX offers enterprise-wide digital agility with real-world benefits and zero risks of performance loss.

Increase business agility with an always-on workspace experience

Provide secure, fast access to enterprise resources by leveraging AI technology coupled with marketplace experience

Preempt IT disruptions

Keep your business operational with continuous workspace monitoring that generates actionable insights for pro-active remediation

Faster time to value

With 350+ out-of-box use cases, pre-configured customer-tested IT and business catalogs, and the flexibility to customize use cases on-the-go, AEX is up and raring to go from day 1.

Retain top talent

Unleash the full potential of your teams with workspace intelligence that enables IT to react in record time

Self Service Capabilities

Enable employees to seamlessly accomplish objectives by leveraging self-service capabilities from one single place

Reduce operating cost

Empower every employee with powerful work technologies that enable self-service capabilities and reduce required spending on IT support

IMPACT NUMBERS

50 %

Improvement in user productivity

30 %

Deflection in service desk volume handled manually

6 K

Man-hours saved

50 %

Reduction in manual reporting

Resources

Whether you are looking for more information on the latest features, stories about our customers, or just brushing up on your knowledge, we have got you covered.

Case study

HCL BigFix AEX delivers digital transformation for an American biopharmaceutical company

HCL BigFix AEX - A Digital Workplace Solution

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Whitepaper

HCL BigFix AEX - Whitepaper

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